Clough Manor

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Reviews about Clough Manor

• AngusVW

  11.03.2018
  ★ ☆ ☆ ☆ ☆
  We booked a room with breakfast on Boxing Day. This was confirmed when we checked in and they told us that breakfast was until 9:30 (later than usual because of the fact it was the festive period I guess). We got down there at 9am and were told the chef had left. The receptionist was super-rude making out that this was a real inconvenience for us and then after some discussion agreed to refund the breakfast price. Upon check-out, she literally changed her mind and said that the rate hadn't included breakfast (in spite of having confirmation the day before as well as when we made the phone booking and our rate being 30 more than another guest who was with us). I asked her to speak to the person from the day before and was dismissed with a 'we'll call you back once we've checked'... which clearly they never bothered to do... I wish I'd not paid in advance!
  
  Our friends live in Denshaw and they were fuming and have assured us that they'll be spreading the word! My only advice would be to make sure you don't pay until after your stay!!! Shame really as the rest of the place was really nice and comfy beds. I don't mind mistakes but just being rude and not bothering to investigate their mistake is basically acting pious while stealing.

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